Work as GE staffs to deliver professional guest service to all guest contact including educational group and agent to provide a positive experience for visitors and improve the KPI performance related services business by achieving objectives.
JOB PURPOSE
- To Carry out all front of house guest service activities which includes selling tickets and packages, providing group tours and educational groups, food and beverages, and souvenirs. And is also a provider of information about aquatic animals in the talk show as well.
Interpretive function:
� To be a guide in aquarium to suggest product of company i.e., fish, aquatic exhibition etc.
� To take care Education group and service customer at all activity area including Beyond the Surface tour, all feeding shows and any added-on education programs
� To provide interpreting and/or translating services for visitors in the aquarium service includes field trips, assemblies, counselling sessions, club meetings, extracurricular activities, and other educational settings.
� To facilitate communication through use of Thai, spoken English, cultural mediation, and knowledge about visual accessibility.
F&B, Retail function:
� To suggest and sell food, beverage, and souvenir for product up-selling
� Highlighting benefits of products to guests to increase sales
� Make sure the display area is filled with products. To create opportunities to sell products and enhance the image of the store.
� Assistance in stock count at the end of every month.
Ticketing and Information function:
� To sell all type of admission tickets. Including to suggest the best value package to customers and our various interesting activities.
� Able to provide accurate information of SLBK to customers based on good service.
� Thorough understanding of all ticket types and actively promote admission.
General:
� Has excellent knowledge of the attraction and high-level understanding of all products sold to answer guests� questions in detail
� Always ensure the delivery of excellent customer services to be achieved the KPIs Score and reach the Mystery target score.
� Help guests with special requirements, i.e., disable guests, those not feeling well, lost property, etc
� Comply with the Company's Cash policies correctly. If working in the F&B, Retail, and Ticketing or the section that relevant with sells.
� Must perform according to the Standard of Operations (SOP) set by the company.