1. Control the operations of business process improvement, including reengineering business process, to maximize profitable operations
2. Control and examine analysis, development, and implementation of the current and new business processes and practices to use to improve business operations and processes
3. Provide advice and recommendations on areas of improvement, key business process risks and issues that impact business operations to support in term of solutions
4. Participate in identifying and creating methodology to rectify performance issues and drive operational excellence, to ensure business processes meet defined objectives
5. Coordinate with senior management and related functions to deliver service excellent and assess operational performance
6. Control making summary reports of overall business process improvement to propose and improve performance of staffs and supervisors
7. Take care and advise subordinates to ensure effective performance and promotion preparation