Senior Support Engineer (DevOps & Technical Support)

ThaiQuest Limited

Today

See Reviews Apply Now

View this job in new tab

Basic Requirements

Full Time

5 - 10 Year

Bangkok and its Vicinity

Bachelor's Degree or Higher

Depend on qualifications and experience

Responsibilities

We are seeking a highly skilled Senior Support Engineer with strong DevOps capabilities to join our technical team. This role involves a blend of advanced support engineering, incident response, and DevOps automation to ensure the reliability, scalability, and efficiency of our production and development environments.

You will be responsible for providing Level 2/3 support, resolving escalated technical issues, automating workflows, monitoring system performance, and participating in CI/CD pipeline maintenance. You’ll collaborate with developers, QA, and operations teams to ensure systems are stable and support processes are optimized.

Key Responsibilities

• Act as an escalation point for complex technical support issues

• Manage and troubleshoot production systems and application environments

• Automate operational tasks using scripts (e.g., Bash, Python, PowerShell)

• Build, maintain, and improve CI/CD pipelines using tools like Jenkins, GitLab CI, or GitHub Actions

• Monitor infrastructure health using tools (e.g., Grafana)

• Support deployment, configuration, and maintenance of services across cloud and on-prem environments

• Document troubleshooting procedures, incident reports, and runbooks

• Collaborate with developers and Infra Engineers to implement resilient infrastructure practices

• Participate in shift-work/on-call rotations as required

Requirements

Required Qualifications

Education & Experience

• Bachelor’s degree in Computer Science, Information Technology, or equivalent work experience

• 5+ years in technical support, systems administration, or DevOps roles

• Proven experience managing production environments and escalated support cases

Technical Skills

• Strong knowledge of Linux and Windows server administration

• Proficient with cloud platforms (e.g., AWS, Azure, or GCP)

• Strong scripting in Bash, Python, or PowerShell

• Familiarity with Docker and Kubernetes

• Experience with infrastructure-as-code tools (e.g., Terraform, Ansible, or CloudFormation)

• CI/CD pipelines (e.g. Jenkins, GitLab CI, GitHub Actions, or similar)

• Monitoring & logging: (e.g., Prometheus, Grafana)

• Version control: Git (GitHub, GitLab, Bitbucket)

• Strong problem-solving and analytical abilities

• Excellent written and verbal communication skills

• Strong sense of ownership and accountability

• Ability to prioritize and manage multiple issues simultaneously

• Comfortable mentoring junior engineers and collaborating across teams

Plus Skill (Nice to Have)

• Experience with ITIL or formal incident/problem management processes

• Certifications: AWS/GCP/Azure Associate/Professional, RHCE, or similar

• Knowledge of networking fundamentals: DNS, TCP/IP, VPN, HTTP, etc.

• Familiarity with ticketing systems

Welfare and Benefits

Provident Fund
Staff training and development
5-day work week
Social security
Health insurance
Accident Insurance
Funeral payment support
Annual bonus